red bridge marketing

Overview \| Clients \| Secret Scientist™ Service
Secret Scientist™ Service The Secret Scientist™ Service provides independent evaluation of life science companies’ customer and technical service competencies. Secret Scientist can be used to identify service strengths and weaknesses, evaluate individual agents, and if desired, compare performance to competitors. Independent scientists conduct the evaluations, so that technical knowledge can also be assessed.
Benefits: • Monitor and measure service performance • Improve customer retention • Increase awareness of customer service excellence standards • Evaluate front line operations • Ensure product/service delivery quality • Develop incentive programs to reinforce employee actions • Identify training needs and sales opportunities • Provide data for competitive analyses	The following services are available: • Custom mystery shopping evaluation forms • Evaluation of customer service • Evaluation of technical service • Evaluation of product – packaging, literature, function • Fulfilment assessment • Evaluation of product returns • Evaluation of e-commerce and website • On-site tradeshow evaluation – in-booth service, display, and collateral